At Getsvison Solutions Pvt. Ltd., we strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns. Please review the following refund policy guidelines:
Initial Consultation Fee: Any fees paid for an initial consultation are non-refundable.
Monthly Service Fees: Monthly service fees for digital marketing services are refundable on a prorated basis. If you choose to cancel your service mid-month, you will receive a refund for the unused portion of that month’s service fee.
Campaign Setup Fees: Fees paid for the setup of marketing campaigns are non-refundable once the setup process has commenced.
Ad Spend: Refunds for ad spend will be subject to the policies of the advertising platforms (e.g., Google Ads, Facebook Ads). We will make every effort to facilitate refunds for unused ad spend where possible.
Deposit and Milestone Payments: Deposits and milestone payments made for website development services are non-refundable once work has commenced on the project.
Project Cancellation: If you choose to cancel your website development project before completion, any payments made up to that point are non-refundable, but you will not be responsible for additional payments.
Final Payment: Final payments for completed website development projects are non-refundable upon receipt and acceptance of the finished product.
In addition to our general refund policy outlined above, we offer specific guidelines for refunds related to email marketing services:
Email List Purchase: We do not sell any list
Email Campaign Services: If you are dissatisfied with the performance of an email marketing campaign managed by us, you may be eligible for a refund of the service fee. Refund eligibility will be determined based on campaign performance metrics and adherence to agreed-upon campaign objectives.
Email Template Design: Fees paid for the design and customization of email templates are non-refundable once the design process has begun.
Email Sending Fees: Refunds for email sending fees will be considered in cases of technical errors resulting in the failure to deliver emails to a significant portion of the intended recipients. Refunds will be issued on a prorated basis for the undelivered portion of the email send.
Compliance: Refunds will not be issued for email marketing services that violate applicable laws or regulations, including but not limited to spam laws (such as the CAN-SPAM Act in the United States) and data protection regulations (such as the GDPR in the European Union).
Refund Requests: To request a refund, please contact our customer service team with details of your purchase and the reason for your request. Refund requests must be made within [number] days of the initial purchase date.
Refund Processing: Once your refund request is received and approved, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
Timing of Refunds: Please allow [number] business days for the refund to be processed and reflected in your account, depending on your financial institution.
Exceptions: Refunds may be denied in cases of abuse of our services, violation of our terms of service, or other exceptional circumstances as determined by Getsvision Solutions Pvt. Ltd..
If you have any questions or concerns about this Refund Policy or our practices regarding your information, please contact us at Info@getsvisionsolutions.com.
Last updated: 01 March 2024
Getsvision Solutions Pvt. Ltd.
